Frequently Asked Questions - Septic Systems Coffs Harbour


What is a sewage treatment system?

A Home Sewage Treatment Plant (HSTP) is a system designed to treat wastewater from your property, ensuring it's safe for disposal into the environment. It's an alternative to traditional septic systems and offers a higher level of treatment. HSTPs use a combination of natural processes, mechanical components, and bacteria to break down and treat sewage. This results in cleaner effluent that can be safely released into the soil, helping protect the environment and public health.

What is the difference between a primary and secondary septic system?

Primary and secondary septic systems refer to different levels of wastewater treatment. A primary septic system mainly separates solid waste from liquid waste, allowing solids to settle at the bottom of the tank and releasing partially treated effluent into the drain field. On the other hand, a secondary septic system, like a Home Sewage Treatment Plant (HSTP), goes a step further by using additional processes to further treat the effluent before it's dispersed. This often involves mechanisms to break down organic matter and bacteria, resulting in cleaner effluent that's more environmentally friendly.

How do I know what system is best for my property?

Choosing the right wastewater treatment system depends on various factors such as property size, soil type, local regulations, and your specific needs. Consulting with experienced professionals like us is crucial. We can conduct a site assessment to evaluate soil conditions, property layout, and regulatory requirements. Based on this assessment, we'll recommend the most suitable system for your property's unique characteristics, ensuring effective treatment and compliance with local guidelines.

i've received a notice from council that my septic system needs replacing?

If you receive a notice from the council indicating that your septic system needs replacing, it's important to take prompt action. Contact us immediately, and we'll work closely with you to assess the situation. We'll provide a comprehensive evaluation of your existing system and recommend appropriate solutions to meet regulatory requirements. Our experienced team will guide you through the process, from choosing the right replacement system to handling the necessary paperwork and ensuring compliance with local authorities. Your peace of mind and a well-functioning wastewater system are our priorities.

new homes & renovations

I have moved into my new home and the water pressure seems low?

Low water pressure can be caused by various factors, including issues with the plumbing system, clogs in pipes, or problems with the municipal water supply. Start by checking if the pressure is consistent throughout the house. If it's only in specific areas, there might be clogs or valve issues. If the whole house is affected, it could be a water supply issue. Contact us, and we'll assess the situation to identify the root cause and recommend appropriate solutions to restore optimal water pressure.

I want to renovate my kitchen/bathroom. What should I do?

Embarking on a kitchen or bathroom renovation is an exciting endeavor. Start by defining your goals and preferences. Once you have a clear vision, reach out to us. We'll collaborate to create a comprehensive plan, considering plumbing layout, fixture upgrades, and water-efficient options. Our team will guide you through the process, helping you choose the right fixtures, ensuring proper installation, and addressing any challenges that may arise. With our expertise, your kitchen or bathroom renovation will not only enhance aesthetics but also optimise functionality.

Do I need council approvals to renovate my property?

The need for council approvals depends on the scope of your renovation. Generally, cosmetic changes like painting or minor interior updates might not require approvals. However, structural changes, significant plumbing alterations, or additions usually need council approvals to ensure compliance with building codes and regulations. We recommend checking with your local council or hiring professionals to assess your renovation plans. As part of our service, we can help you navigate the approval process, ensuring your renovation adheres to all necessary guidelines.

I have moved into my new home and there is a blocked drain. What should I do?

A blocked drain can be frustrating but addressing it promptly is essential to prevent further damage. Start by avoiding chemical drain cleaners, as they can worsen the problem. If the blockage is localised, you can try gentle plunging or using a drain snake. If the issue persists, it's best to call us. Our experts will diagnose the blockage's cause and location, using advanced tools to clear the drain effectively. Timely intervention will not only restore proper drainage but also prevent potential water damage and health hazards.

Maintenance Plumbing

I have a leaking roof. Who should I call?

A leaking roof requires immediate attention to prevent further damage to your property. Contact our experienced team at JD Plumbing & Gasfitting Pty Ltd. We specialise in roofing repairs and will promptly assess the situation. Our skilled professionals will identify the source of the leak and provide efficient solutions to stop the leakage. Whether it's a minor repair or a more extensive fix, we'll ensure your roof is restored to its optimal condition, keeping your home safe and dry.

I have a leak running down my internal walls. What should I do?

A leak on your internal walls can indicate a plumbing issue or water ingress from external sources. It's essential to address this promptly to prevent water damage and potential mould growth. Contact us, and we'll conduct a thorough assessment to determine the cause of the leak. Whether it's a plumbing pipe issue or structural concern, our experts will provide effective solutions to mitigate the damage and ensure your property remains in top condition.

I have a leaking toilet. Can it be repaired or should I purchase a new one?

A leaking toilet can often be repaired, saving you the cost of a new toilet. The cause of the leak could be a faulty valve, seal, or other components. Our plumbing professionals will inspect the toilet, identify the source of the leak, and recommend the most appropriate solution. In most cases, repairs can effectively resolve the issue. However, if the toilet is old or extensively damaged, we'll provide guidance on whether replacement is a more viable option.

I have replaced the washers in my taps and they are still leaking. What should I do next?

If you've replaced the washers in your taps and they're still leaking, it could indicate a more complex issue with the tap's internal components or the valve seat. Attempting further DIY fixes might exacerbate the problem. It's advisable to contact us for professional assistance. Our plumbing experts will thoroughly inspect the taps, identify the root cause, and provide effective solutions. Whether it's a need for valve replacements or other repairs, we'll ensure your taps are leak-free and functioning optimally.

commercial Plumbing

How often should I have my commercial plumbing inspected?

It’s recommended to have a professional inspection at least once a year to catch any issues early and ensure your plumbing systems are in good working condition.

How can I prevent clogs in commercial drains?

Regularly clean drains, avoid disposing of grease and large food particles, and use drain screens to catch debris.

Can I DIY commercial plumbing repairs?

Any alterations or repairs to commercial plumbing must be carried out by a licensed plumber to be compliant with Australian standards. Most insurance companies will require you to have some form of documentation that repairs have been carried out by an expert.